Terms of Sale
Order cancellations and refunds
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’.
We will offer a refund to customers if you tell us within 14 days of receiving their goods that you want to cancel. You have another 14 days to return the goods once you’ve told us
We endeavour to refund the customer within 14 days of receiving the goods back. You don’t have to provide a reason.
Refunds will only be accepted if goods are still in perfect condition and returned in original packaging.
The cost of returns will be covered by the customer and are not eligible for a refund. We recommend you keep proof of postage for any returned item(s) as we cannot consider a claim for returned goods lost in transit without one
Copyright
The images and designs used on the Whippet & Finch website are the property of Whippet & Finch or their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.
If you have any further queries please do not hesitate to contact us at enquiries@whippetandfinch.com
Security
Whippet & Finch takes every precaution to protect your information. We do not pass on or store your financial details.
We use Stripe to collect and process transaction information. More information on their security policies can be found here.
How we use your information
When you make a purchase, we request contact information (such as name, billing and shipping address) and financial information (such as a credit card number). We also require an Email address for correspondence from Whippet & Finch to yourself to assure you confirmation of sale and dispatch details. We never make your information available to third parties.
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